Returns & Exchanges
At FarmDidi, we take pride in the quality of our authentic, farm-fresh products. Due to the perishable nature of food items, we offer replacements or refunds only for products that arrive damaged, expired, or incorrect.
Report Within 24 Hours
Please inspect your order upon receipt and contact our support team within 24 hours if there are any issues with your food items.
Provide Documentation
Email us at support@farmdidi.com with your order number and clear photographs or a short video showing the damaged or incorrect product.
Quality Review
Our quality assurance team will review your claim within 2 business days to verify the issue against our shipment records and quality standards.
Resolution Process
Once approved, we will either dispatch a fresh replacement at no extra cost or initiate a full refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing